Terms & Conditions

Last updated: September 2026

These terms and conditions ("Terms") govern your use of the website digitalgrowthjourney.com (the "Website") and the digital marketing services ("Services") provided by Digital Growth Journey ("we", "us", "our"), a digital marketing agency based in London, United Kingdom. By using the Website or engaging us to provide Services, you ("you", "Client") agree to these Terms. If you do not agree, please do not use the Website or engage our Services.

1. Using this website

The Website and its content — including text, graphics, logos and images — are provided for general information about our business and Services. You may view and print pages from the Website for your own personal or internal business use, but you may not reproduce, republish, sell or otherwise exploit any part of the Website for commercial purposes without our prior written consent. You must not use the Website in any way that could damage, disable or impair it, or interfere with anyone else's use of it, including attempting to gain unauthorised access to it.

2. Intellectual property

Unless otherwise stated, all intellectual property rights in the Website — including its design, layout and written content — belong to Digital Growth Journey or our licensors.

Where we carry out a project for you, ownership of the bespoke work created specifically for you and identified in an accepted proposal transfers to you once all invoices connected with that project have been paid in full.

We retain ownership of our pre-existing and reusable materials — including templates, internal processes, know-how, code libraries, frameworks, software components and general techniques. Where any of these are included in your finished deliverable, you receive a continuing licence to use them as part of that deliverable. Third-party software, plugins, fonts, stock assets, themes or other licensed materials used in your project remain subject to their own licence terms, and you are responsible for maintaining any licences transferred to you or purchased on your behalf.

Content and trademarks you supply to us remain your property, and by providing them you confirm you have the right to give us permission to use them for your project. Unpaid drafts, concepts and rejected versions of work remain our property.

We may display completed work in our portfolio or case studies, where this respects any confidentiality obligations to you and, where required, with your permission.

A specific written proposal may set out different intellectual property arrangements for a particular project, which will take priority for that project.

3. Our services

We provide digital marketing services including SEO, paid advertising, social media, content marketing, email marketing, website design and development, user experience, and analytics and reporting. We do not publish fixed prices on the Website, as the scope, deliverables and fees for our Services are agreed individually with each client — typically following a free growth audit and a written proposal or statement of work. The specific scope, deliverables, timelines, fees and payment schedule for any engagement are as set out in that proposal or agreement, which forms part of the contract between us alongside these Terms.

Submitting the contact form or requesting a free growth audit does not, by itself, create a contract for paid Services — a separate agreement is required before any paid work begins.

4. Client responsibilities

To deliver our Services effectively, we rely on you to provide timely access, information, feedback, approvals and materials (such as branding, website or advertising account access, and content) reasonably requested by us. Delays in providing these may affect our ability to meet agreed timelines, and we are not responsible for delays caused by late or incomplete input from you.

5. Fees and payment

Fees for Services are as set out in the applicable proposal, quotation or written agreement, which takes priority over the general position described here.

Deposits and advance payments. Where a deposit or advance payment is required, this is specified in your quotation or proposal — there is no single fixed percentage that applies to every project, since the right amount depends on the service, project size, any third-party commitments and the delivery schedule. No work begins until the required deposit or advance payment has cleared. Your quotation will state whether a deposit or advance payment is refundable or non-refundable, subject to your applicable consumer rights (see "Refunds" below). A deposit or advance-payment arrangement made for one project should not be assumed to apply to any other project.

Invoices. Unless a different schedule is agreed in writing, invoices are payable within 14 calendar days of the invoice date. Recurring monthly services may be invoiced, and are payable, in advance. Any staged-payment schedule for a project is set out in the accepted proposal.

Third-party and advance costs. Any third-party costs incurred on your behalf — including advertising spend, domain registration, hosting, premium software and licences — are payable by you in addition to our fees, and may require full advance payment before we commit to them, unless the agreement states otherwise.

Late payment. If an invoice is not paid on time, we will give you appropriate written notice before suspending work or applying any additional charge — we do not do either automatically or without notice. Where you are a business customer, we may charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998. Where you are a consumer, different statutory rules on late payment apply, and nothing in these Terms overrides your legal rights as a consumer.

6. Cancellation and termination

Either party may end an ongoing engagement for Services by giving the other 30 days' written notice, unless a different notice period is set out in the applicable written agreement, which takes priority.

Ending an engagement does not affect fees for work already properly carried out up to the date of cancellation, or any third-party costs already committed on your behalf (such as prepaid advertising spend) — these remain payable. See "Refunds" below for how advance payments are treated when an engagement ends partway through.

7. Refunds

If you cancel an engagement or a project ends before it is finished, we do not refund the value of work already properly completed.

Where you have made an advance payment or deposit, we calculate the reasonable value of the work completed up to the cancellation date, plus any advertising spend or other third-party cost we were committed to and could not cancel, and deduct this from your advance payment. Any remaining balance is refunded to you. We do not treat every deposit or advance payment as automatically non-refundable — whether a specific deposit is refundable is stated in your quotation or proposal.

We do not normally offer a refund simply because marketing results turned out differently from what you hoped, where we performed the agreed Services properly and with reasonable care and skill. This does not affect your right to a remedy if we did not provide the Services with reasonable care and skill, or if what we provided did not match what we agreed.

If you are a consumer exercising a legal right to cancel during a statutory cancellation period, and you ask us to begin work during that period, we will ask you to make an express request for this and will explain that you may need to pay a proportionate amount for the work carried out before you cancel. If we fully complete a service during that period, you may lose your right to cancel it — but only where we have obtained the legally required requests and acknowledgements from you first.

Any refund due to you is paid using the payment method you originally used, within the period required by law. Nothing in this section affects your other legal rights as a consumer, which we do not limit or exclude.

8. No guarantee of results

Digital marketing outcomes — including search engine rankings, advertising performance, traffic, leads and conversions — depend on many factors outside our control, including search engine and advertising platform algorithms, market conditions and competitor activity. While we apply our professional skill and experience to every engagement, we do not guarantee specific rankings, traffic, lead volumes or revenue outcomes, and no such guarantee should be inferred from any communication, proposal or marketing material.

9. Third-party platforms

Some Services involve the use of third-party platforms (for example, Google, Meta, LinkedIn, or website hosting and analytics providers). Your use of any accounts on these platforms — including compliance with their own terms of service and advertising policies — remains your responsibility. We are not liable for actions taken by third-party platforms, including account suspensions, policy changes or service outages.

10. Confidentiality

Each party agrees to keep confidential any non-public business, technical or financial information disclosed by the other in connection with an engagement, and to use it only for the purpose of providing or receiving the Services, except where disclosure is required by law.

11. Limitation of liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for deliberate misconduct, or for any other liability that cannot lawfully be limited or excluded.

Subject to that, if you are a business client: for a one-off project, our total liability to you arising from that project is limited to the total fees actually paid or payable for that specific project; for a recurring service, our total liability is limited to the fees actually paid or payable for that service during the 12 months immediately before the event giving rise to the claim (or, if the service has run for less than 12 months, during that shorter period). These caps do not include advertising spend, taxes, or other third-party or pass-through costs paid through us on your behalf. We exclude liability for indirect or consequential loss, and for loss of profits, revenue or business opportunity, to the extent the law allows.

If you are a consumer, we do not exclude liability for loss that was a foreseeable result of us breaking these Terms or failing to use reasonable care and skill, and nothing here removes any of your statutory rights or remedies.

A specific written proposal may set a different liability cap appropriate to a higher-risk project, which takes priority for that project.

12. Data protection

We process personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it, and your rights. Where we process personal data on your behalf as part of providing Services (for example, managing your advertising or email marketing accounts), the parties will agree appropriate data protection terms as part of the Services agreement.

13. Force majeure

Neither party is liable for any failure or delay in performing its obligations where that failure or delay results from causes beyond its reasonable control, including but not limited to internet or platform outages, acts of government, or other events of force majeure.

14. Changes to these terms

We may update these Terms from time to time to reflect changes to the Website, our Services, or legal requirements. The current version will always be available on this page, with the "last updated" date shown above. Material changes affecting an active Services engagement will be agreed with you separately.

15. Governing law

These Terms, and any dispute arising from them or from use of the Website or our Services, are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact us

For any questions about these Terms, contact us at info@digitalgrowthjourney.com or call +44 7745 330976.